RetroSupply Refund Policy
Last updated: March 5, 2026
Simple Summary
We want you to feel confident trying RetroSupply tools.
If you buy an individual product and it’s not the right fit, you can request a refund within 30 days. You can even download it and try it first.
To keep things fair, each customer can receive up to two refunds total across their lifetime of purchases.
A few quick notes:
• Bundles and collections are not refundable
• Purchases during discounts of 40% or more are not refundable
• Store credit or exchanges count toward the lifetime refund limit
• Once a product is exchanged or store credit is issued, that order cannot be refunded
If something went wrong with your order, email support@retrosupply.co and we’ll do our best to help.
Continue reading below for the full policy details.
Full Refund Policy
1. Digital Products
RetroSupply products are digital downloads including brushes, textures, fonts, toolkits, and educational materials.
Because digital products cannot be physically returned once downloaded, all sales are considered final except in the limited situations described below.
Refunds, exchanges, or store credit may be granted at the discretion of RetroSupply Co.
2. Refund Eligibility
Refund requests must be submitted within 30 days of purchase.
Refunds may be granted for individual products in the following situations:
Product not a good fit
You tried the product and decided it does not fit your workflow.
Duplicate purchase
You accidentally purchased the same product more than once.
Wrong software version
You purchased a product for the wrong software platform.
Verified technical issue
Refunds may be granted for technical problems if:
• The issue occurs on a supported software version listed on the product page
• The issue is not caused by user error or unsupported software
• Evidence such as screenshots or recordings is provided
• We are able to reproduce the issue
3. Lifetime Refund Limit
Each customer may receive a maximum of two refunds during their lifetime of purchases.
Store credit and exchanges count toward this limit.
Once this limit is reached, additional refunds or credits will not be issued.
4. Non-Refundable Purchases
The following purchases are not eligible for refunds unless approved at our discretion.
Bundles and collections
Bundles include multiple products offered at a large discount and are not eligible for refunds. In rare cases we may issue a partial refund calculated at a prorated value determined by RetroSupply.
Large discounts
Orders purchased during promotions or discounts of 40% or greater are not eligible for refunds.
Third-party products
Some partner products may not be refundable due to revenue-sharing agreements.
Gift cards
Gift cards are non-refundable and have no cash value.
5. Exchanges and Store Credit
In some cases we may offer an exchange or store credit instead of a refund.
Store credit:
• counts toward your lifetime refund limit
• cannot be converted into a refund
• has no cash value
• expires 12 months after issuance
Once a product has been exchanged or store credit has been issued, the original purchase is considered resolved and is no longer eligible for a refund.
6. Download Access After Refunds
Refunds or partial refunds may affect download access.
Depending on how Shopify processes the order:
• refunded products may no longer be downloadable
• partial refunds may temporarily remove download access
If this happens, our team may need time to restore access to any remaining products on the order.
7. Abuse Prevention
RetroSupply reserves the right to deny refunds, exchanges, or support requests if we believe the policy is being abused.
Examples may include:
• excessive refund requests
• repeated purchasing and refunding of products
• attempts to bypass the lifetime refund limit
• requesting refunds after receiving exchanges or store credit
All decisions are made at RetroSupply’s discretion.
8. How to Request a Refund
Email support@retrosupply.co within 30 days of purchase.
Please include:
• your order number
• the product name
• a short explanation of the issue
• screenshots if reporting a technical problem
Approved refunds typically appear on your payment method within 5–10 business days.
9. Physical Merchandise
Occasionally RetroSupply releases limited-edition physical items such as books, apparel, or posters.
Because these are produced in small batches, all physical merchandise sales are final.
Returns are only accepted if the item arrives damaged or defective.
Please contact support@retrosupply.co within 7 days of delivery with photos of the issue and your order number.